Support Plans
Monthly support or prepaid task credits for small design and website changes.
Choose Your Support Style
Monthly Support
- Best for: Steady, predictable small updates
- Payment: Monthly, invoiced in advance
- Commitment: Month-to-month
- Allowance: 4, 8, or 16 small tasks per month, depending on tier
- Rollover: No. Monthly allowance resets each billing cycle.
PunchCard: Prepaid Task Credits
- Best for: Occasional changes without a monthly commitment
- Payment: 100% prepaid
- Commitment: None
- Allowance: 4, 8, or 12 slots
- Validity: 6 months
Monthly Support
All Options Include
- Email support, typically 2-4 business days depending on scope and current queue
- Monthly allowance resets each billing cycle. Unused tasks do not roll over.
- Month-to-month, invoiced in advance. Cancel before your next billing cycle.
- Hosting is billed separately. Larger or new work may require a separate quote.
PunchCard: Prepaid Task Credits
Prepay for small design and website updates, then use your slots when you need them. Best for clients who need occasional updates without a monthly commitment.
4 slots $295. 8 slots $575. 12 slots $795. Valid for 6 months.
What Support Can Cover
- Text and image changes
- Menu and navigation updates
- Small layout fixes
- Content updates
- Minor graphics and label variants
- Basic troubleshooting
- Backup and site-health checks
When It Becomes a Project
Support is for small changes to work that already exists. Larger or net-new work is quoted as a project.
- New pages or major sections
- Full redesigns
- Substantial custom development
- Major applications
- Major SEO engagements
- Copywriting projects
- Large design campaigns
- Malware or emergency recovery
Hosting vs. Support
Hosting keeps your website online. Support covers REDXEL's hands-on time for edits and small fixes.
Hosting includes basic hosting-related help: account access, hosted email issues, SSL, and backups. Design, content, and development work uses a Support Plan, PunchCard, or a project quote.